New iPad with digital sim

[iwantapinkunicorn]

I finished paying for my iPad so I ordered a new one. The old one had a physical sim, but the new one doesn't. I tried transferring over the mobile data settings from my old iPad but I kept getting an error.

I have tried to activate the sim in my account, but it wants to send a text to the phone number associated with my iPad but it never arrives. 

Am I missing something really obvious? 

Thank you in advance for any help!

[Greenfingers001]

Hi there @iwantapinkunicorn , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147