New iPad, unable to get new sim to work

[GVG]

Hi,

i have the exact same issue. My ipad sky sim number won't receive calls or text, so I can't even add the number to my Apple ID. 

and judging by these comments it's a common issue. 

[Summer1104]

I have this issue also. New iPad and sky sim, sim activated but not receiving text messages. Please can I have help from support. 

[Becky1590]

I am having this exact same issue. Did anyone find a solution? 

[Greenedreamer]

@Becky1590  Unfortunately I have not yet found a solution. I had hoped by the amount of people encountering this issue that Sky would provide some advice, but nothing yet. I hope someone can't find one!

[L+salty]

Exactly the same issue. No calls/texts and no way of receiving a code when adding the number to my Apple ID. Following this thread to hopefully find a solution!

[HRG11]

So glad I came across this because I'm having the exact same problem. Hope there is a solution soon 🤞

[Noddie77]

I'm having exact same issue. Seems that Sky are happy to take your monthly payments but not fix an obvious issue that is impacting plenty of users.

[Georgiahales21]

Hi sky I have this problem too!

[pamelalit]

I've got the same issue . 

[TaraD1990]

Same issue here. 
had a malt advisor on the phone who said sounds like iPad is broken so has replaced it for me. 
unfortunatley doing the exact same thing. 
I have a feeling they are blocking the numbers on the sim as they are data only plans?

if that is the case and I am in my 30 day period I'm just going to cancel and buy a MacBook elsewhere. 
when you buy cellular you expect it to work for the money you're spending don't you!!

[BookishHermit]

Very same issue, the sky mobile number does not work and there is no option to add the number to the iPad. 

[Sky1998]

I have this issue does anyone know how to fix it?

[BookishHermit]

After doing some research (no help from sky) it seems that the sims they send out with iPads and tablets are actually  data sims - you are only meant to be able to use the data that's connected to them, you don't actually have free calls or texts, or even a number that works, it's just a data sim. - they don't tell you this when you purchase though so something to be aware of!