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This discussion topic has been answered Discussion topic: New eSIM can’t make a call

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Message posted on ‎14 Oct 2024 07:48 PM

New eSIM can’t make a call

Hi, I've updated eSIM on phone and now I can't make or receive a call? 

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This message was authored by: caesarome Answer

Message posted on ‎14 Oct 2024 08:10 PM

Re: Replacement eSIM now I can’t make calls

Posted by a Superuser, not a Sky employee. Find out more

You could try the replacement esim option as per this under "Lost phone, damaged phone or no access to eSIM" section:

 

https://www.sky.com/help/articles/esim-sky-mobile-fix-a-problem

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This message was authored by: Sweeney050877

Message posted on ‎14 Oct 2024 08:06 PM

Replacement eSIM now I can’t make calls

Hi, I have no way of getting intouch with sky or anyone, I was to update my eSIM which I done successfully and now when I try to make calls it's silent nothing happens, please help this number must be accessible 

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Superuser
This message was authored by: caesarome Answer

Message posted on ‎14 Oct 2024 08:10 PM

Re: Replacement eSIM now I can’t make calls

Posted by a Superuser, not a Sky employee. Find out more

You could try the replacement esim option as per this under "Lost phone, damaged phone or no access to eSIM" section:

 

https://www.sky.com/help/articles/esim-sky-mobile-fix-a-problem

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Message posted on ‎14 Oct 2024 08:24 PM

Re: New eSIM can’t make a call

I sorted the issue , I have a dual eSIM phone and I confused myself. 

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Message posted on ‎20 Dec 2024 11:42 AM

Re: New eSIM can’t make a call

I have large no of GBits in my data collection but I can not either call or use data for mobile 

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