New eSIM can’t make a call

[Sweeney050877]

Hi, I've updated eSIM on phone and now I can't make or receive a call? 

[Sweeney050877]

Hi, I have no way of getting intouch with sky or anyone, I was to update my eSIM which I done successfully and now when I try to make calls it's silent nothing happens, please help this number must be accessible 

[caesarome · Accepted solution]

You could try the replacement esim option as per this under "Lost phone, damaged phone or no access to eSIM" section:

https://www.sky.com/help/articles/esim-sky-mobile-fix-a-problem

[Sweeney050877]

I sorted the issue , I have a dual eSIM phone and I confused myself. 

[suhailbaluch]

I have large no of GBits in my data collection but I can not either call or use data for mobile