New device

[Sue+Hopkins]

I have a contract with you guys my phone is in the police station at the moment I’m not looking at to get it back any time soon how do I get another device I want to block that sim if I can and keep my sim what I have but a new number please

[PandJ2020]

If you want another device then you'll have to buy one...

You can request a replacement SIM - this will cancel the existing one and the replacement will be activated with the same phone number.

[Sue+Hopkins]

I need to do this can I do this please 

[PandJ2020]

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@Sue+Hopkins wrote:

I need to do this can I do this please 

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Yes, you need to contact Sky.  You're just talking to other customers here...

[caesarome]

@Sue+Hopkins 

To order a replacement sim you will need to call Sky.

150 is the free number to use from a Sky Mobile or Sky Talk phone otherwise under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:

https://www.sky.com/help/home

Try saying nothing when spoken to by the bot.