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Discussion topic: New device stopped working

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This message was authored by: Sky552

Message posted on ‎14 Oct 2025 11:53 AM

New device stopped working

My sons new device has stopped working, does not turn on or charge

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This message was authored by: PandJ2020

Message posted on ‎14 Oct 2025 12:19 PM

Re: New device stopped working

Posted by a Superuser, not a Sky employee. Find out more

What 'device' is it?

I am just another Sky customer and my views are my own even if you don't like the answers
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This message was authored by: Sky552

Message posted on ‎14 Oct 2025 02:09 PM

Re: New device stopped working

iPhone 17

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This message was authored by: 63johnw

Message posted on ‎14 Oct 2025 06:36 PM

Re: New device stopped working

Posted by a Superuser, not a Sky employee. Find out more

Hi @Sky552  have a look here 

 

https://support.apple.com/en-gb/116940?iphone-authentication-type=iphone-with-face-id

 

also make sure the charger you are using is working, do you have another one to try ?

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