New contract with free gift

[Loulou0501]

Hi I recently decided to take a phone contract out with SKY. The mobile I chose came with cash back and free earbuds so I confirmed order. I then noticed phone was on back order and now won't receive it until after the cash back and fee gift offer runs out. Sounds a bit fishy to me. Has anyone else had this issue and can I still claim gifts

[caesarome]

What phone did you order ?

[Loulou0501]

Samsung S23 5g

[caesarome]

When did you order it ?

[Loulou0501]

24th September.  When I looked back through free gift page it said I had to claim once I received phone and by 1st October which I obviously couldn't do.  Offer shouldn't have still been on phone if  people aren't going to recieve it in time. 

[caesarome]

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@Loulou0501 wrote:

When I looked back through free gift page it said I had to claim once I received phone and by 1st October which I obviously couldn't do.

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@Loulou0501 

The offer itself finishes on 1st October but if you look at the T&Cs link yoy will see you have 30 days to get your claim in:

Claims may only be submitted within thirty (30) days of the Participant purchasing the relevant Promotion Product (the "Claim Period"), meaning the final Claim date for Promotion Products purchased on the 1st October 2024 is no later than 23:59 (GMT) on the 31st October 2024. Claims received after the close of the Claim Period will not be eligible for a Reward.

[Loulou0501]

Thanks I will have another look through or ring them when phone turns up