New Sim cards not activating

[viki115]

Hi

'Yes that right. My first SIM was activated online 2 weeks ago but I have no signal 'Mobile network not available', activated replacement SIM today with the same message?.

Thanks

Viki

[caesarome]

To get you some help with this issue as the sims are activating but for whatever reason you have no signal I have escalated your post to Sky who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to 24 hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

[dmy24]

Thank you for escalating this. We have sent an invite to chat 🙂

[caesarome]

@dmy24 

You have sent this to me in error so are you able to close it and send it to @viki115 instead ?

[viki115]

Hi

Are you able to help please.

SIM is activated by I cannot receive calls or texts, message reads 'MOBILE NETWORK IS NOT AVAILABLE'?

Thanks

Viki

[caesarome]

I have alerted Sky again to your post  @viki115 because they have sent the chat bubble as mentioned earlier, to me in error and not you so hopefully they will resend it to you so they can look into this issue for you.

[acookie89]

Hi I am also having issues - submitted my activation request on Sat with PAC code from previous contract but nothing. No notification or signal on new sim. 

Can someone please help?

[caesarome]

@acookie89 

I have escalated your post to Sky who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to 24 hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

[viki115]

OMG can somebody pls help me!. Switched to Skymobile on 9th April, havent been able to make/receive call or texts since then. Went live today for broadband, router is online but..my mobile or Smart TV wont accept my password now, have reset them but still not working,  can anybody help me, getting really **bleep** off now 😞

[caesarome]

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@viki115 but..my mobile or Smart TV wont accept my password now,

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You don't need to enter a password in your phone unless the phone isn't from Sky and is locked to your previous network so what actually is this password you are trying to enter ?

[Mr+Flibbles+86]

Thank you for escalating this for acookie89. We have sent an invite to chat 

[viki115]

I was with Vodafone but switched to Sky (mobile) on 9th April and Broadband today, given my PAC code so I kept my No. Sky says SIM activated but havent been able to receive calls or texts since then? Set Broadbnad up today (all lights are on) but my mobile and smart tv says password is wrong (been trying for last 2 hours). Ive tried sky password on back of hub and my own, still not working. Im tearing my hair out now and wish Id never switched!!

[caesarome]

For the call and sending text issue is the phone you are using unlocked because if it is locked to Vodafone you will need to speak to them about getting it unlocked.

For the Wi-Fi password for your devices if it isn't the password on the back of the Sky hub have you tried the same one you can use to login to the hub via a web browser:

https://www.sky.com/help/articles/find-and-change-your-wireless-password

[viki115]

Yes my fone is unlocked, got PAC to save my No. why cant I get online now, either mobile or TV?

[viki115]

I cant even get in vodafone to switch back, cos they need to text me a code which I cant receive!