New Sim cards not activating

[caesarome]

@viki115 

I have escalated your post to Sky who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to 24 hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

[viki115]

Hi,

Im trying to connect on my mobile (from Vodafone), Ive done everything to transfer my No. which seems OK. When I try to get online it asks me for my password, Ive tried the PW from the sky hub and also my own (for several hours now), it doesnt accept any of them. Also having problems trying to connect my Smart TV?

[dmy24]

After speaking with @acookie89 we have now activated the SIMs and requested the number transfer, it was nice speaking with you. Thank you for escalating 🙂

[viki115]

Sorry but doesnt help, My mobile wants my password (been trying ALL day) doesnt like it, same with my Smart TV?

[caesarome]

@viki115 

Your post has been escalated to Sky so as per my previous post you need to wait to be contacted as the post above from Sky was speaking to somebody else and not you !

[Lisa-P1987]

Thank you for escalating this. We have sent viki115 an invite to chat 🙂 

[dmy24]

After speaking with @viki115 and carrying out full troubleshooting steps we have identified a fault with the device and advised on various workarounds. Thank you escalating. 🙂

[NBWhitchurch]

I'm having the same issue, 6 days now and I'm not even porting a number across. From the number of posts it seems that sky has a real issue with this and needs to address the root cause. Damaging to their reputation. I'm off to Tesco's to look at their deals.

[dmy24]

Hi there, I will escalate this to our community chat for you. Please look out for an email or chat bubble. We look forward to speaking to you 🙂 

[dmy24]

After speaking with @NBWhitchurch we have now raised the issue to our mobile case team. Thank you for escalating 🙂

[Donniez83]

Yes I have had this problem I contacted sky this morning and the lady I spoke to was really helpful up until she said she would call me back as it was taking a while to sort out. This was at 10.20 am I'm still waiting. I tried calling back to explain what was going on and I had the phone put down on me. I'm unsure on what else to do as I need this sim card activating 

[caesarome]

@Donniez83 

Do you want us to alert the chat team on here for you, they will then contact you via this forum about this issue.

[Donniez83]

@caesarome thank you it seems to be working now. I don't know what happened whether it was this thread but I am able to activate it now 

[itsAPH]

I currently have this issue and have been waiting ages for it to activate. Can someone work some magic? 

[caesarome]

What issue are you having, have you activated it and if you have when did you do it ?