New Sim cards not activating

[whywhywhy123]

I received 3 new sim cards for myself and my family and have been trying to activate these since Saturday.  I am stuck on an error message stating "We're still activating your SIM....This can take some time...".  I've contacted complaints who then put me through to someone in the mobile team who said someone would call me to resolve the following day.  No call received and live chat is not operating today.  According to the mobile team, SIM activation should only take a few minutes.  Anyone had any similar issues they have been able to resolve?  Thanks. 

[caesarome]

There have been a few similar posts to you on here over the last week orso, I'm not sure what the outcomes were as most people don't back on here when issues like this are sorted for them.

[Hair+Parlour]

Hi. Yes I have been having the same problem. I tried to activate my new SIM card on Saturday and I kept getting the same message as yourself. I phoned sky Sunday and they sent a new SIM card out. They phoned me today to activate the new SIM card and it's still not activated. Was on the phone for 45mins, I should be getting another call tomorrow if the sim is still not activated by then. It's so frustrating. 

[Mr+Flibbles+86 · Accepted solution]

I will escalate this to our community chat for you @whywhywhy123. Please look out for an email or chat bubble. We look forward to speaking to

[Kayden2015]

I'm having the same issue had my sim card 48hours and still not working can't ring sky because I have no phone.

[63johnw]

Hi @Kayden2015  i have escalated your post to sky so look out for a blue speech bubble on here inviting you to a private chat. 

[whywhywhy123]

Thank you everyone, glad I wasn't alone.  I was escallated to the Tech Team who worked some magic in the background and I received a text an hour or two later confiming my SIM cards had been activated.  I don't know what the issue is but Sky Community was the way to go to have it fixed.  Thanks again.

[seanyseany]

New SIM card error message "we're still activating....." blah blah blah

Nearly 48hrs later still no joy - phoned Sky said I had to sit tight and no point calling them!

Need this phone for new job - very frustrating 

[caesarome]

@seanyseany 

I have escalated your post to Sky who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to 24 hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

[Mr+Flibbles+86]

Thank you for escalating this. We have now sent an invite to chat

[Lisa-P1987]

Update - Spoken to seanyseany and after checking we have found there was a failure in the activation. We have had an issue with 3rd party systems.

We explained the next steps.  Thanks 🙂

[Phil1970]

Hi

looking forward help with a SIM card issue .

Bought a second sim for my daughter and followed all the steps . Got a message saying your original number as now completed moving over to sky mobile . Old sim stopped working so put in the new sky sim after activation , 3 rd day now off no signal or data with countless power offs , sim out wait 5 mins and put back in . As suggested by sky team . Now getting frustrated.

[caesarome]

@Phil1970 

I have escalated your post to Sky who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to 24 hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

[viki115]

I am having the same problem, tried replacement SIM today (activated online) and still no signal. I havent been able to make/receive calls or texts for almost 2 weeks.

[caesarome]

UNless I have misunderstood @viki115 then your issue appears to be different to what others have had here and that is their sims were not activating so can you let us know if you sim did activate ?