New Sim Not Showing on Account

[Tjohn78]

I'm unable to activate my 2 new sims that came in the mail today as they are not showing on my sky account, so I am unable to use my new phone, any help would be ace.

[caesarome]

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to 24 hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[caesarome]

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to 24 hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Francesca199127]

Hi 

need help as cannot access SIM card on my account. Only brings up one acct which is only a phone contract and new contract is phone and sim which doesn't display on my account. Have been trying to make contact however keep getting disconnected and want to increase my data allowances thakns

[caesarome]

@Francesca199127 

Did you order this new phone and sim on the same account that your other one was one because if you didn't then you will not be able to see it on that account.

[miss4-0]

I'm having the same issue. Ordered an additional phone and sim on my account but neither show under my Sky ID. When I try to activate sim it keeps taking me to the original one. Tried help and chatbot but I'm going round in circles getting nowhere.

[caesarome]

The chances are it is on a different account.

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to 24 hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Lisa-P1987]

Thank you for escalating this. We have sent miss4-0 an invite to chat 🙂

[Tom-W19 · Accepted solution]

After speaking with miss4-0 we found that the second mobile order had created a new account so we created a new Sky ID and successfully linked the new account to it.

It was a pleasure speaking with you miss4-0 and thanks again.

[miss4-0]

Thanks again for your help Tom - all working now.

[Dr+PVS]

My issue is similar, I received a new phone, sim, and watch yesterday but none of them are showing on my account and I can't activate them. What are my options other than sending them all back?

[caesarome]

You don't need to send them back but you could either give Sky a call to get the sim activated or we can alert the messaging team to look into this as the chances are that when you placed the order they were ordered via a different account as per the post above yours. If you want us to alert the messaging team then post back here to let us know.

[Dr+PVS]

Thank you.

I only have one account with a phone and sim already running.

Please will you report this for me?

Thank you for responding.

[caesarome]

@Dr+PVS 

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to 24 hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Lisa-P1987]

Thank you for escalating this. We have sent Dr+PVS an invite to chat 🙂