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Discussion topic: New Order

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This message was authored by: EllieR1

Message posted on ‎02 May 2025 11:05 AM

New Order

My order has been cancelled for credit reasons, but this doesn't make sense. I have spoke to the credit company and it was previosuly because of the electoral role (because i have jsut come back from travelling) and I haven't been put on until 1st May 2025. Please can you advise why I am unable to purchase the phone, when i have a 994 credit score.

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This message was authored by: Daniel0210

Message posted on ‎02 May 2025 11:10 AM

Re: New Order

Posted by a Superuser, not a Sky employee. Find out more

@EllieR1 

We can't assist you. If you’re not already aware the Sky Community is a customer led discussion forum where Sky customers are available to help other customers and you aren’t contacting Sky Customer Services.

 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
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This message was authored by: 63johnw

Message posted on ‎02 May 2025 01:43 PM

Re: New Order

Posted by a Superuser, not a Sky employee. Find out more

Hi @EllieR1  at a guess it will be the electoral role thing stopping you as some systems will take a while to update and if you were only added yesterday then that could well be an issue. 

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