New Mobile Phone Order Not Received

[Tracy691]

Hi

I have not received the below mobile phone order for my daughter Isobelle. I've looked at my orders on my account and this order isn't there. I have received new swapped mobiles for myself and Ben's. Can you please let me know when we will receive the other mobile phone please.

Missing order - Samsung Galaxy S24 5G  with Galaxy AI Cobalt Violet 256GB

Kind regards

Tracy Young

[Daniel0210]

@Tracy691 
We are mainly customers on here trying to help other customers and you aren’t directly contacting Sky Customer Services. You'll need to contact Sky to chase this up. 

[63johnw]

Hi @Tracy691  you aren't talking to sky CS here, it's mainly customer helps customer so no one can check your order status. Call sky on 150 for help if the order isn't showing in your account. 

[Tracy691]

Thanks, I've manged to get a message t