Tablet accessory didn't arrive

[Mike12626]

Hi guys,

I ordered the new Samsung s10+ tablet and it's supposed to include the free tablet AI keyboard as part of the delivery, NOT through samsung claim. The tablet has arrived but the keyboard accessory hasn't.

I can't seem to contact a human being through phone and the virtual assistant just keeps looping over and over giving me a track your order link. The order arrived and I have the tablet and sim card, but no free keyboard. It clearly states on the S10+ page that the keyboard cover will come with your device and isn't a separate claim through samsung.

if anyone could help I would appreciate it massively because I feel like I can't contact or get any help about this and have lost out on the free keyboard. Thank you everyone.

[caesarome]

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@Mike12626 wrote:

It clearly states on the S10+ page that the keyboard cover will come with your device and isn't a separate claim through samsung.

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Although it does state this as you have discovered it will come separately so you need to keep an eye on your account for updates as it should appear here:

https://www.sky.com/ordertracking

[Simon2462]

Hi, I've gone through the same with Sky. I bought mine on the 13th Nov 24 to this date I still havent received mine. I called Sky last week and spoke to a representative.  Whom stated they were out of stock and awaiting a new batch. To which I queried when this will be. He stated a week to 2 weeks. This was last week. So I'm giving them the chance to redeem themselves. I bought the tablet due to the accessory making it easier to use for written/typed work due to my business which uses lots of forms etc. If I knew it would have taken this long I would have gone elsewhere. 

Once the two weeks is up I will be calling them back. I will let you know the outcome.

[caesarome]

@Simon2462 

The latest on your order can be found here:

https://www.sky.com/ordertracking

[Mike12626]

• Hi guys just updating, still haven't received the AI book cover. It's been over 7 days now.

 

[caesarome]

As you can see the order for it is in progress so just keep checking the order status as it should update when it is on it's way to you.