Discussion topic: Network blocked

This message was authored by: Twizzle11 · ‎31 Mar 2024

Changed from EE sim to Sky sim 6 days ago. EE put PUK code in and said ready to go with Sky. Phone not working message saying network blocked. Enquired with Sky and they say everything working but it isn't

This message was authored by: caesarome · ‎31 Mar 2024

It should have been a Pac code (not Puk) you gave Sky so have they told you that your number has transferred yet ?

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This message was authored by: GD1 · ‎31 Mar 2024

@Twizzle11 wrote:

Changed from EE sim to Sky sim 6 days ago. EE put PUK code in and said ready to go with Sky. Phone not working message saying network blocked. Enquired with Sky and they say everything working but it isn't

Who was the device from? As it sounds like it's locked to another providers network and you need an unlock code from them, that is neither a PAC nor PUK code.

If the device was from EE try the steps here

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

Discussion topic: Network blocked

Network blocked

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