Need to keep restarting phone

[juliebeard]

Hi, i joined sky mobile about a month ago and nothing but a headache, I've got Samsung  ultra 22, I have practically no signal have to go down to 2g to get any, I need to keep restating my phone to make sure my messages come through that doesn't always work (received one today that my daughter sent 2days ago and can't get my mobile data to work,  can anyone suggest anything before I contact sky. Thanks

[Greenfingers001]

Hi there, I have escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.  

Just look out for the blue bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Greenfingers001 · Accepted solution]

Update:

Spoke with @juliebeard and multiple masts being worked on by the network owners, although this is a complex issue relating to radio interference. we are expecting things to improve over the coming weeks.

Updates can be found using the link beow

https://www.sky.com/help/servicestatus/service-checker/mobile

Have a great evening