31 Oct 2022 05:24 PM
Hi, i joined sky mobile about a month ago and nothing but a headache, I've got Samsung ultra 22, I have practically no signal have to go down to 2g to get any, I need to keep restating my phone to make sure my messages come through that doesn't always work (received one today that my daughter sent 2days ago and can't get my mobile data to work, can anyone suggest anything before I contact sky. Thanks
01 Nov 2022 06:35 PM
Posted by a Sky employeeUpdate:
Spoke with @juliebeard and multiple masts being worked on by the network owners, although this is a complex issue relating to radio interference. we are expecting things to improve over the coming weeks.
Updates can be found using the link beow
https://www.sky.com/help/servicestatus/service-checker/mobile
Have a great evening
01 Nov 2022 04:57 PM
Posted by a Sky employeeHi there, I have escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.
Just look out for the blue bubble to start the conversation.
Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147
01 Nov 2022 06:35 PM
Posted by a Sky employeeUpdate:
Spoke with @juliebeard and multiple masts being worked on by the network owners, although this is a complex issue relating to radio interference. we are expecting things to improve over the coming weeks.
Updates can be found using the link beow
https://www.sky.com/help/servicestatus/service-checker/mobile
Have a great evening
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