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Discussion topic: Mysky Constantly Crashing

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This message was authored by: Rob1973

Message posted on ‎20 Nov 2025 12:12 PM

Mysky Constantly Crashing

I am trying to upgrade my mobile, been trying for 4 hours, but when I get to the point of going to the credit check, Sky keeps crashing.  Anyone else having issues 

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Avatar for caesarome
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This message was authored by: caesarome

Message posted on ‎20 Nov 2025 12:21 PM

Re: Mysky Constantly Crashing

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@Rob1973 

As this keeps occurring have you tried not using the app but doing it via a web browser instead or even by calling Sky on 150 and letting them place the upgrade order for you.

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Message posted on ‎20 Nov 2025 12:21 PM

Re: Mysky Constantly Crashing

Posted by a Superuser, not a Sky employee. Find out more

Hi @Rob1973  have you tried online using a broom different device ? If the same is happening you will need to call sky on 150 so they can help with the order 

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This message was authored by: Rob1973

Message posted on ‎20 Nov 2025 12:55 PM

Re: Mysky Constantly Crashing

Have tried the app, have tried my desktop, happening in both
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Message posted on ‎20 Nov 2025 01:02 PM

Re: Mysky Constantly Crashing

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Then calling is your only option.

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