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Discussion topic: My sky app

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Ruth77
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My sky app

‎28 Dec 2024 10:03 AM

my sky app doesn't recognise my sign in details

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caesarome
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Superuser
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Re: My sky app

‎28 Dec 2024 10:06 AM

Posted by a Superuser, not a Sky employee. Find out more

@Ruth77 

Wnat onscreen message do you see and has this been working for you up to now ?

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Ruth77
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Re: My sky app

‎28 Dec 2024 10:09 AM

Something went wrong please try again later

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caesarome
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Re: My sky app

‎28 Dec 2024 10:12 AM

Posted by a Superuser, not a Sky employee. Find out more

And had it been working prior to today ?

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Ruth77
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Re: My sky app

‎28 Dec 2024 12:30 PM

No. It happens every time

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caesarome
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Re: My sky app

‎28 Dec 2024 01:05 PM

Posted by a Superuser, not a Sky employee. Find out more

@Ruth77 

Have you tried this:

 

https://www.sky.com/help/articles/link-a-sky-id-to-your-sky-mobile-account

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