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Discussion topic: My sim has stopped working

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Raine13
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My sim has stopped working

‎17 Sep 2022 07:16 PM

No sim date or option in mobile data. My husbands sim works in my phone 

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GD1
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Superuser
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Re: My sim has stopped working

‎17 Sep 2022 07:17 PM - last edited: ‎17 Sep 2022 07:19 PM

Posted by a Superuser, not a Sky employee. Find out more

@Raine13  If that fails you can order a replacement sim here https://www.sky.com/myaccount/mobile/sim/x/replace-sim/order

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.


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caesarome
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Re: My sim has stopped working

‎17 Sep 2022 07:17 PM

Posted by a Superuser, not a Sky employee. Find out more

Can you make phone calls and send and receive text messages ?

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GD1
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This message was authored by GD1 This message was authored by: GD1 Answer

Re: My sim has stopped working

‎17 Sep 2022 07:17 PM - last edited: ‎17 Sep 2022 07:19 PM

Posted by a Superuser, not a Sky employee. Find out more

@Raine13  If that fails you can order a replacement sim here https://www.sky.com/myaccount/mobile/sim/x/replace-sim/order

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.


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Raine13
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Re: My sim has stopped working

‎17 Sep 2022 07:19 PM

no, I can't do anything with it. In mobile options, it's doesn't even show up and the message shows invalid sim where it should say Sky 

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caesarome
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Re: My sim has stopped working

‎17 Sep 2022 07:20 PM

Posted by a Superuser, not a Sky employee. Find out more

It sounds as though the sim has developed a fault so a replacement is the way to go.

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