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Discussion topic: My services are not back on

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This message was authored by Kiran13 This message was authored by: Kiran13

My services are not back on

Hello, I have paid my bill and my services are restricted I am in the process of filling in a new job application and the deadline is today and I am unable to call out for assistance in my forms to comeplte or use my data at all on all devices. I need suppor to get these services abck on since I have paid the outstanding debt 

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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: My services are not back on

Posted by a Superuser, not a Sky employee. Find out more

@Kiran13 
Sky won’t reinstate services until you’ve paid what is owed in full and set up a new continuous payment method. If your payment is two or more weeks overdue you will have to pay the next bill as well. It’s worth noting that it you’re in arrears for 56+ days Sky can fully terminate your subscription.

Once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant. Also, any payment you make over a weekend or on a Bank Holiday won’t be processed until the following week.

You should be able to pay the bill and set up your direct debit via the MySky app or online using this link
https://www.sky.com/manage/bill/

Once you’ve done all this you’ll be able to call Sky if you still need to speak to an agent.


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by 63johnw This message was authored by: 63johnw

Re: My services are not back on

Posted by a Superuser, not a Sky employee. Find out more

Hi @Kiran13 if your services have been restricted the to get them back on you need to pay the bill in full, if more than 10 days late you may also need to pay the next bill. You also need to set up a new continuous payment method (such as a direct debit). Once done and the payment clears in Skys account then services will be restored. As it's a weekend this could take longer. 

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I AM NOT A SKY EMPLOYEE

All Opinions Are My Own

I Wont Respond To Direct Messages So Ask Any Questions Here
This message was authored by SKY1992bf This message was authored by: SKY1992bf

Re: My services are not back on

Posted by a Superuser, not a Sky employee. Find out more

@Kiran13  Have you also setup a new continuous payment method has this also needs to be done before service is restored 

 

In addition if you have made the payment only today, it's unlikely to clear and reach Skys account until Tuesday/Wednesday next week has payments aren't paid at weekends 


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