My phone sim

[AliciaHoggarth]

I got a sky SIM card and when choosing, the deal was £10 for 50GB for duration of my contract. Now it's saying the deal has ended however when I choose that deal I choose that for the duration of my contract, not for a selected time. If I purchased the deal surely it should be for the full contract? Not until the deal ends to purchase?

[caesarome]

---

@AliciaHoggarth wrote:

I got a sky SIM card and when choosing, the deal was £10 for 50GB for duration of my contract

---

It should be if that was the offer that was shown at the time.

---

@AliciaHoggarth wrote:

Now it's saying the deal has ended

---

Where are you seeing this, was the sim not activated after you received it ?

[PandJ2020]

SIM/dataplan contracts are 12 months.  I presume you're at this point?

[AliciaHoggarth]

Yes the sim has been activated since January. 

[caesarome]

@AliciaHoggarth 

So why do you say that the deal has ended as you haven't explained what is happening ?

[63johnw]

Hi @AliciaHoggarth  the contract is 12 months then you go onto a separate rolling monthly contract unless you recontract on a new offer.