Discussion topic: Iv been charged twice
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Message posted on 26 Jun 2025 12:39 PM
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Iv been charged twice
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Message posted on 26 Jun 2025 12:50 PM
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Re: Iv been charged twice
Is this a new contract? If yes then you're subscription will be charged a part month + next month's payment as well as the first month's charge for the phone & Mac if you purchased those devices at the same time as the subscription.
I don’t work for Sky.
If I have helped then please leave a like.
Message posted on 26 Jun 2025 12:56 PM
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Re: Iv been charged twice
No it's not a new subscription iv had the mac for some time and the mobile is my sim card only not for my phone.
Message posted on 26 Jun 2025 01:00 PM
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Re: Iv been charged twice
If you are a new customer then the first two bills are always higher due to the date period they cover (longer than the usual 4 weeks) as you can read about here, halfway down the page here:
https://www.sky.com/help/articles/understanding-my-bills
So have you checked your future bills to see what they show:
https://www.sky.com/manage/bill/future
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Message posted on 26 Jun 2025 01:00 PM
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Re: Iv been charged twice
Thanks. Then that's strange.
Has the minimum term ended for the SIM plan? Usually this lasts 12 months & after that time you'd be charged full price for the SIM plan you're on unless you downgrade/upgrade or try to get a retention's deal.
I don’t work for Sky.
If I have helped then please leave a like.
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