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Discussion topic: Iv been charged twice

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This message was authored by: Jusseleanor

Iv been charged twice

My phones £14 and my mac is £28 But £70 has been taken
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This message was authored by: twilight+princess

Re: Iv been charged twice

Posted by a Superuser, not a Sky employee. Find out more

Is this a new contract? If yes then you're subscription will be charged a part month + next month's payment as well as the first month's charge for the phone & Mac if you purchased those devices at the same time as the subscription.

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This message was authored by: Jusseleanor

Re: Iv been charged twice

No it's not a new subscription iv had the mac for some time and the mobile is my sim card only not for my phone. 

 

 

This message was authored by: caesarome

Re: Iv been charged twice

Posted by a Superuser, not a Sky employee. Find out more

@Jusseleanor 

If you are a new customer then the first two bills are always higher due to the date period they cover (longer than the usual 4 weeks) as you can read about here, halfway down the page here:

 

https://www.sky.com/help/articles/understanding-my-bills


So have you checked your future bills to see what they show:


https://www.sky.com/manage/bill/future

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This message was authored by: twilight+princess

Re: Iv been charged twice

Posted by a Superuser, not a Sky employee. Find out more

Thanks. Then that's strange. 
Has the minimum term ended for the SIM plan? Usually this lasts 12 months & after that time you'd be charged full price for the SIM plan you're on unless you downgrade/upgrade or try to get a retention's deal.

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If I have helped then please leave a like.
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