My phone number isn’t working

[Millie056]

Tried to change my number and they said it would be up and running by 23rd September 2024 but it's now the 26th and won't let people call or text me 

[caesarome]

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@Millie056 wrote:

Tried to change my number 

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What do you mean by this @Millie056 , are you trying to transfer your number to Sky from a different network ?

[Millie056]

@caesarome Yes they said it would be up and running Monday but still isn't working 

[caesarome]

Have done have you called Sky on 150 to ask them what the delay is ?

[Millie056]

@caesarome  Yes they just keep saying it will be another 74 hours max, I can call out just no one can call me or text me I can't even log on to my banking apps 

[caesarome]

Have you tried using wifi to then login to your banking app ?

So the issue is your number has transferred but for some reason you can not call out, you will just have to keep asking for an update.

[Millie056]

@caesarome No I can call out but people can't  call me 

and my banking apps require my number to send me text to verify it's me