My payment Help

[ReesD22]

Hey there,

I have just received a email saying I have a overdue payment however if I go into the app it's saying paid, I believe the issue is because it's a direct debit payment and I have manually paid it before it coming out, I believe it's messed up and is thinking I haven't paid.

i also have £93 in credit which I'm confused about as it's only gone up after I was trying to pay the bill after noticing it tried taking money out when I didn't have the money in my bank at the time.

i have also put £124 in payments because I was panicking and I trying to pay the bill thinking I haven't however I have.

thanks Rees.

[PandJ2020]

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@ReesD22 wrote:

... I have manually paid it before it coming out, I believe it's messed up and is thinking I haven't paid.

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It's correct - you haven't paid.  The manual payment you made was a donation towards the following month's bill and not the current one.

[Daniel0210]

@ReesD22 

The manual payment was unnecessary and has correctly gone as a credit on your Sky account, and then if the planned payment Sky try to take fails your services stand the risk of being restricted.

[caesarome]

@ReesD22 

Ignoring the payment you have made, has Sky taken the direct debit yet and if not what shows on your bill regarding it ?