My mobile screen is water damaged so how do I transfer my data to my new phone

[Looby+Coo]

My existing sky mobile has water damage, the screen doesn't work but the phone still does. I am trying to transfer data to my new mobile via smart switch but it shows my phone as lock and I can;t unlock it. I have try connecting the phone together but the new one can't seem to cotact the old one. Any ideas?

[caesarome]

What phones are these ?

[Looby+Coo]

water damaged phne os Galaxy A32 5G, new old Galaxy S24 FE. I have connect them together USB-c to USB-c new one says Connecting to transfer data but nothng is happening

[63johnw]

Hi @Looby+Coo  if you can't unlock the screen on the old phone I don't think there is anything you can do. Have you tried contacting Samsung directly or tried on a Samsung forum ?