My bill

[Browneyes11]

I can't pay my bill until Monday and I need my phone as my partner is in hospital

[63johnw]

Hi @Browneyes11  if your services are restricted then it's an automated process and Sky won't reinstate them until you clear the balance (and it's in their account) then set up a new continuous payment method. They also won't accept promises to pay, no matter what the CS operators may say. 

[Daniel0210]

@Browneyes11 
Restrictions are applied automatically and Sky agents can’t override this process. Sky won’t reinstate services until you’ve paid what they believe is owed and set up a new continuous payment method.

If your payment is two or more weeks overdue you will have to pay the next bill as well. If you’re in arrears for 56 days or more Sky can fully terminate your subscription. Any calls to Sky will only prompt you to make a payment.

Sky don't allow payment plans on overdue live accounts, nor will they consider promises to pay on or by a certain date.

Once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant. (Any payment you make over a weekend or on a Bank Holiday won’t be processed until the following week).

You should be able to pay the bill and set up your direct debit via the MySky app or online using this link
https://www.sky.com/manage/bill/

[caesarome]

@Browneyes11 

If your payment is usually taken by a direct debit and this fails then you don't need to do anything as Sky will try agaon 10 days later.