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Discussion topic: ESim failed install

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This message was authored by: Paul+Mu

ESim failed install

So I bought a iphone that was esim only. I have a physical sky sim. So i started the process to convert on Sunday. This disabled my physical sim and sent me the verification codes for the eSim but the steps to install are missing from MySKy. So i have been texting and ringing all week looking for help . All the while explaining my mobile sim is not working . But today to top it all off they rang the phone that isnt working and left a message saying they woudl call back Monday. Really wish i hadnt joined sky . Its been a mess . Everyone blaming everyone else. 

Anyone else come across this?

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This message was authored by: 63johnw

Re: ESim failed install

Posted by a Superuser, not a Sky employee. Find out more

Hi @Paul+Mu  have you read the instructions here ?

 

https://www.sky.com/help/articles/esim-sky-mobile

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This message was authored by: Paul+Mu

Re: ESim failed install

Yes been down that road but no QR code appears on any device. Thanks 

This message was authored by: 63johnw

Re: ESim failed install

Posted by a Superuser, not a Sky employee. Find out more

To get you some help @Paul+Mu  i have escalated your post to sky so look out for a coloured speech bubble on here inviting you to a private chat. 

———————————————————————————————

I AM NOT A SKY EMPLOYEE

All Opinions Are My Own

I Wont Respond To Direct Messages So Ask Any Questions Here
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