0

Discussion topic: My Sky app

Reply
This message was authored by Bryan_ This message was authored by: Bryan_

My Sky app

We have 5 sims with Sky Mobile but one of the numbers can't gain access to the My Sky app, any ideas please?

Reply

All Replies

This message was authored by caesarome This message was authored by: caesarome

Re: My Sky app

Posted by a Superuser, not a Sky employee. Find out more

@Bryan_ 

What is happening with the one you can't access the MySky app, do you see an onscreen message ?

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Bryan_
Topic Author
This message was authored by Bryan_ This message was authored by: Bryan_

Re: My Sky app

They put username in and password in same as mine but it tells them it's invalid. Have checked double checked triple checked still no good. 

This message was authored by caesarome This message was authored by: caesarome

Re: My Sky app

Posted by a Superuser, not a Sky employee. Find out more

Does your username or password have a number 0 or letter O in it that they might be entering incorrectly ?

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Bryan_
Topic Author
This message was authored by Bryan_ This message was authored by: Bryan_

Re: My Sky app

Checked that and all spellings are correct. Other 4 can log in no problem.  

This message was authored by caesarome This message was authored by: caesarome

Re: My Sky app

Posted by a Superuser, not a Sky employee. Find out more

@Bryan_ 

To see if they can help you with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.


This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147


When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies may not be instant.

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Bryan_
Topic Author
This message was authored by Bryan_ This message was authored by: Bryan_

Re: My Sky app

@caesarome thanks 👍

This message was authored by Mr+Flibbles+86 This message was authored by: Mr+Flibbles+86

Re: My Sky app

Posted by a Sky employee

Thanks for escalating this. We’ve sent an invite to chat.

Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 90 minutes

New Discussion