My Sky app

[Bryan_]

We have 5 sims with Sky Mobile but one of the numbers can't gain access to the My Sky app, any ideas please?

[caesarome]

@Bryan_ 

What is happening with the one you can't access the MySky app, do you see an onscreen message ?

[Bryan_]

They put username in and password in same as mine but it tells them it's invalid. Have checked double checked triple checked still no good. 

[caesarome]

Does your username or password have a number 0 or letter O in it that they might be entering incorrectly ?

[Bryan_]

Checked that and all spellings are correct. Other 4 can log in no problem.  

[caesarome]

@Bryan_ 

To see if they can help you with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies may not be instant.

[Bryan_]

@caesarome thanks 👍

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to chat.