Mobile

[Mia1231]

Hello, just want to see if anyone is having the same issue.

From around 8:30pm today I have been unable to use my data, make phone calls and send SMS text messages. Specifically, when I try and make a call I am met with the recorded announcement "Sorry we cannot connect this call, if you have set a spend cap...etc". I have made no changes to my sim and the other on my account works just fine.

Is anyone else experiencing this?

[caesarome]

@Mia1231 

I would report this to Sky on 150 so they can look into this for you,

[Daniel0210]

@Mia1231 

If you're unable to use your mobile to contact Sky these are the alternative methods and some will be more appropriate than others …

🟧 📞 Customer Services by dialling 150 (free) from either a Sky mobile or your Sky Talk landline if you have Sky Broadband. The forum doesn’t allow the display of other numbers but official numbers to Sky from the UK are 03 numbers which are usually inclusive from non Sky phones.

All calls will start automated (aka ‘the bot’) which may offer you the online help route or try to send you here to the forum. Stay on the line as long as possible and sometimes saying nothing when asked the reason for the call helps being put in the queue for an agent.

🟧online help via this link
https://www.sky.com/help
If necessary a number may be visible at the end of the correct help flow.

🟧Sky Assistant 💬 should also be available via
https://www.sky.com/help
for most service issues and gives you 24/7 help and a quick response. It should provide you with multiple choice options based on your problem and will provide troubleshooting steps to fix any service issues.

🟧Social Media You can also get in touch via the messaging services on Facebook or Instagram, (links at the bottom of the forum page).

🟩Note ~ ROI customers If you’re in the ROI make sure the flag in the bottom right of the link is showing the correct flag and change if required. The Sky Ireland phone lines are closed at a weekend.