@Aliciapeacock
You can't do that via here as are customers like you so you have 3 options:
1 Do it via the MySky app.
2. Do it via your onlinbe account - https://www.sky.com/help/articles/sky-mobile-upgrade
3. Call Sky on 150 so they can help you to do this.
__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
