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Discussion topic: Payments

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Avatar for Craigthomas1
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This message was authored by: Craigthomas1

Message posted on ‎04 Dec 2025 01:12 PM

Payments

I have bee paying my bill now for well over 18 months by dd.  My bill has just doubled.   Why?

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Avatar for Daniel0210
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This message was authored by: Daniel0210

Message posted on ‎04 Dec 2025 01:15 PM

Re: Payments

Posted by a Superuser, not a Sky employee. Find out more

@Craigthomas1 

Check the dates the bill covers; is it longer than the normal month? Compare it to a previous one to see where it differs.

 

A bill increase usually involves roaming charges, buying extra data at £6 per GB, sending chargeable picture messages, calls to non-inclusive numbers or a discount ending.


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This message was authored by: caesarome

Message posted on ‎04 Dec 2025 01:15 PM

Re: Payments

Posted by a Superuser, not a Sky employee. Find out more

@Craigthomas1 

What does your bill via the MySky app show, so compare your latest bill to a previous one as it might be a discount you had on your sim has ended as this would usually on last for 12 months.

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