Sky Mobile
0

Discussion topic: Mobile swap

Reply
spike+finlay
What's this?
This message was authored by spike+finlay This message was authored by: spike+finlay

Mobile swap

‎31 Jul 2024 02:47 PM

Sent old phone back for swap on 22/7. PO code FC568475975GB. According to PO website received by Sky on 24/7. Still have not had credit from you

Report post
Post 1 of 4
238 Views
Reply
0 Likes
Reply

All Replies

PandJ2020
What's this?
Superuser
This message was authored by PandJ2020 This message was authored by: PandJ2020

Re: Mobile swap

‎31 Jul 2024 03:04 PM

Posted by a Superuser, not a Sky employee. Find out more

Processing time is much longer than a few days.  I believe around 3-4 weeks is not unusual.

I am just another Sky customer and my views are my own
Report post
Post 2 of 4
225 Views
Reply
0 Likes
spike+finlay
What's this?
Topic Author
This message was authored by spike+finlay This message was authored by: spike+finlay

Re: Mobile swap

‎31 Jul 2024 03:18 PM

Am still being charged for two phones

Report post
Post 3 of 4
221 Views
Reply
0 Likes
PandJ2020
What's this?
Superuser
This message was authored by PandJ2020 This message was authored by: PandJ2020

Re: Mobile swap

‎31 Jul 2024 03:55 PM

Posted by a Superuser, not a Sky employee. Find out more
@spike+finlay wrote:

Am still being charged for two phones

That is correct until processed.  The extra you are paying is reducing your balance and is not lost.

I am just another Sky customer and my views are my own
Report post
Post 4 of 4
211 Views
Reply
0 Likes
Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Search Sky Community

linear-search Created with Sketch. Search

Start a new discussion

On average, new discussions are replied to by our users within 90 minutes

New Discussion