Discussion topic: Mobile swap

This message was authored by: spike+finlay · ‎31 Jul 2024

Sent old phone back for swap on 22/7. PO code FC568475975GB. According to PO website received by Sky on 24/7. Still have not had credit from you

This message was authored by: PandJ2020 · ‎31 Jul 2024

Processing time is much longer than a few days. I believe around 3-4 weeks is not unusual.

I am just another Sky customer and my views are my own even if you don't like the answers

This message was authored by: spike+finlay · ‎31 Jul 2024

Am still being charged for two phones

This message was authored by: PandJ2020 · ‎31 Jul 2024

@spike+finlay wrote:
Am still being charged for two phones

That is correct until processed. The extra you are paying is reducing your balance and is not lost.

I am just another Sky customer and my views are my own even if you don't like the answers

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