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Discussion topic: Mobile swap

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spike+finlay
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This message was authored by spike+finlay This message was authored by: spike+finlay

Mobile swap

‎31 Jul 2024 02:47 PM

Sent old phone back for swap on 22/7. PO code FC568475975GB. According to PO website received by Sky on 24/7. Still have not had credit from you

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PandJ2020
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This message was authored by PandJ2020 This message was authored by: PandJ2020

Re: Mobile swap

‎31 Jul 2024 03:04 PM

Posted by a Superuser, not a Sky employee. Find out more

Processing time is much longer than a few days.  I believe around 3-4 weeks is not unusual.

I am just another Sky customer and my views are my own even if you don't like the answers
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spike+finlay
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This message was authored by spike+finlay This message was authored by: spike+finlay

Re: Mobile swap

‎31 Jul 2024 03:18 PM

Am still being charged for two phones

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PandJ2020
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This message was authored by PandJ2020 This message was authored by: PandJ2020

Re: Mobile swap

‎31 Jul 2024 03:55 PM

Posted by a Superuser, not a Sky employee. Find out more
@spike+finlay wrote:

Am still being charged for two phones

That is correct until processed.  The extra you are paying is reducing your balance and is not lost.

I am just another Sky customer and my views are my own even if you don't like the answers
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