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Discussion topic: Mobile suspended

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Avatar for Mabelle999
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This message was authored by: Mabelle999

Message posted on ‎20 Sep 2026 08:25 AM

Mobile suspended

Mobile services suspended due to late payment. Now paid in full and bill says I'm in credit? Direct debit still showing as current payment method. My mobile services have not resumed?
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Avatar for PandJ2020
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Superuser
This message was authored by: PandJ2020

Message posted on ‎20 Sep 2026 08:50 AM

Re: Mobile suspended

Posted by a Superuser, not a Sky employee. Find out more

You need to wait for Sky's systems (and the banking system) to recognise the payment - this could be Monday now.

I am just another Sky customer and my views are my own even if you don't like the answers
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