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Discussion topic: Mobile signal issues

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This message was authored by: Katie1234

Message posted on ‎04 Jul 2024 01:07 PM

Mobile signal issues

This is week 3 of mobile calls signal issue it is dropping out in the middle of calls saying call failed. Try phoning through what's app messenger etc again 4G signal is terrible. I've tried calling sky 5 times and it cuts me off as soon as I've passed security with call failed 🤦🏽‍♀️ anyone have an email address for sky or another way of contacting them? Thanks

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This message was authored by: Daniel0210

Message posted on ‎04 Jul 2024 01:13 PM

Re: Mobile signal issues

Posted by a Superuser, not a Sky employee. Find out more

@Katie1234 

Sky don't use email for general communication. You could use social media the links to which are at the bottom of the forum page. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards and NOT via Direct Messaging
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
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This message was authored by: caesarome

Message posted on ‎04 Jul 2024 01:14 PM

Re: Mobile signal issues

Posted by a Superuser, not a Sky employee. Find out more

Does any mast issues show here for you:


https://www.sky.com/help/servicestatus/your-services/mobile

 

If not you could try ordering a replacement sim incase the one you have is faulty:


https://www.sky.com/help/articles/replacement-sim

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