20 Jan 2025 11:06 PM
Earlier today, I received multiple emails from Sky. Mobile phone orders, eSIM set up emails, information about your order emails.
I tried to log in to MySky to see what was going on and my account was locked with an 0344 number to call. I called the number was advised it was a scam and I should have received a phone call from a scammer which would have been how they got my details.. However, I've not received any call from anyone. Nor have any of my family.
The adviser unlocked my account and asked that I change the password on both my emails and Sky account, which I have now done. She then explained that she will cancel that order before it gets to the courier.
Has anyone else experienced this, and should I be reporting this to the police?
iPhone
21 Jan 2025 06:21 AM
Posted by a Superuser, not a Sky employee. Find out moreIf you have changed your password on your account and have reported this to Sky then there is not much more you can do. You just need to be cautious about any emails saying they are from Sky (as they might not be) and if any device turns up then do not do anything but report it to Sky so they can arrange that it is sent back to them.
This link explains more:
https://www.sky.com/help/articles/account-takeover
If you receive an unexpected parcel from Sky get in touch with our customer services team immediately. We can give advice on what to do. Don’t send the parcel anywhere except our returns address.
We’ll give you pre-paid returns packaging to send the parcel back to us.
21 Jan 2025 06:21 AM
Posted by a Superuser, not a Sky employee. Find out moreIf you have changed your password on your account and have reported this to Sky then there is not much more you can do. You just need to be cautious about any emails saying they are from Sky (as they might not be) and if any device turns up then do not do anything but report it to Sky so they can arrange that it is sent back to them.
This link explains more:
https://www.sky.com/help/articles/account-takeover
If you receive an unexpected parcel from Sky get in touch with our customer services team immediately. We can give advice on what to do. Don’t send the parcel anywhere except our returns address.
We’ll give you pre-paid returns packaging to send the parcel back to us.
21 Jan 2025 08:34 AM
Appreciate the feedback. I've heard the courier could be involved so I do plan to contact Sky to arrange the return if I do receive either of them.
22 Jan 2025 08:11 PM
Posted by a Superuser, not a Sky employee. Find out moreAs well as changing the password I would recommend adding 2 factor authentication via an authenticator app or text. That way if anyone does have your account details they'd still be blocked by the 2fa. Remember to not only save the recovery code/s shown when setting this up but ensure the app is set to backup to the phone's/app provider's cloud service.
23 Jan 2025 10:11 AM
Is this just when accessing using a mobile? I often use my desktop PC to access my Sky account.
23 Jan 2025 12:49 PM
Posted by a Superuser, not a Sky employee. Find out moreIt will be for any access - PC, mobile etc. Hence why I mentioned using an app on your phone.
Usually there's an option to choose not to ask for authentication on the specific device.
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