I wanna book i phone 16 pro max

[Kalajitsingh]

my order was cancelled . I need to book that phone 

[Daniel0210]

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@Kalajitsingh wrote:

my order was cancelled . 

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@Kalajitsingh 
It’s possible you may have failed the required credit check(s). Also, emails confirming or cancelling the order sometimes arrive out of sequence. See this link for Skys guidance ~
https://www.sky.com/help/articles/credit-checks-sky-mobile
Be aware that if you keep trying to order the device this could further impact your credit score. If you contact Sky they would be able to confirm that’s the reason your order was cancelled but not why you failed the credit check in the first place as they are not allowed to view your credit record. You would have to sign up to a credit reference agency like Experian or Equifax, which would give you access to your credit record.

Any upfront payment you’ve made should hopefully be refunded after about 14 days.

[Kalajitsingh]

How to change my account number in sky for placing the order

[Daniel0210]

@Kalajitsingh 

If it's likely you've failed the credit checks I would not recommend trying to place another order if that's what you mean.