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Discussion topic: Mobile not recognised replacement SIM

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This message was authored by: Marshallrob

Mobile not recognised replacement SIM

I have 4 mobile contracts all with different numbers about 3 weeks ago all are phones stopped working my sky was not recognising any phone. After contacting Sky mobile they got 3 of the 4 phones working. The 4th phone after doing all the usual network reset, taking sim out then  factory resetting the iPhone 15pro nothing. Sky sent out a replacement SIM card but still nothing works no signal bars on phone, phone is ok as tried another SIM card & all works so I think it is still a SIM but after 3 weeks still nothing works. 

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This message was authored by: caesarome

Re: Mobile not recognised replacement SIM

Posted by a Superuser, not a Sky employee. Find out more

@Marshallrob 

I know you did a factory reset but have you also tried refreshing the network settings:

 

Go Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings. If you're using iOS or iPadOS 14 or earlier, tap Settings > General > Reset > Reset Network Settings. Then go to Settings - Phone - My Number and change it if it is wrong, then reboot the phone. You will need to set up your Wifi connection again.

 

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This message was authored by: Marshallrob

Re: Mobile not recognised replacement SIM

Thank you for your reply sorry I forgot to mention I did this & checked the number as well. 

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