Mobile not on app

[KIMBA2]

Why can't I see my mobile info on the my sky app. I've tried linking but it says its already linked.

[caesarome]

@KIMBA2 

Do you see the mobile tab, if so what happens when you select it ?

[KIMBA2]

Yes the tab is there but when i select it it just shows upgrades, FAQ's etc. I have only recently had an uograde.

[caesarome]

@KIMBA2 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

[Tom-W19]

Thanks for escalating. We've sent an invite to @KIMBA2.

[Yammycol46]

I have the same issue have you had any luck with yours yet

[Addie15]

Hi there, @Yammycol46. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[KIMBA2]

• No they have now told.me to ring customer services on 150 from sky mobile.

[caesarome]

@KIMBA2 

Do you mean the messaging team asked you to phone in ?

[KIMBA2]

Yes thats right.