Charged for unlimited that I’ve not used

[Chris440]

I have been charged for a data plan that I have not used and also downgraded but you've charged me £40 more than my last bill for something I've not used. Sort a refund please.

[GD1]

@Chris440  You're not talking to Sky Customer services via the community, nothing can or will be sorted on the back of a community post from an unlinked account.

Not using a data plan does not negate charges, is it still active on your account?  Did you cancel it within the cool off period or outside the 12 month minimum term?

£40 is the cost of the Unlimited Data Plan

[caesarome]

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@Chris440 wrote:

I have been charged for a data plan that I have not used 

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If you activated the sim then you will be charged for it no matter if you used it or not.

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@Chris440 wrote:

but you've charged me £40 more than my last bill for something I've not used. 

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More details required, what is this £40 for as there will be a reason why you have been charged this so do you also have a Sky Mobile that you are paying for ?