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Discussion topic: Mobile issues 11/04/24 Version 2

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This message was authored by LouiseH This message was authored by: LouiseH

Re: No data - sky outage

 

@Sky  are you going to respond to your customers who you appear not to care about at all? 

This message was authored by GH210 This message was authored by: GH210

Re: No mobile data connection

Yep nothing in Essex or East london 

This message was authored by Kristina5 This message was authored by: Kristina5

Re: Mobile issues 11/04/24 Version 2

No data and no signal since yesterday late afternoon in Huddersfield, happening way too often

Daniel0210
Topic Author
This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: No data - sky outage

Posted by a Superuser, not a Sky employee. Find out more

@LouiseH 

The name you've tagged is a customer who made what seems to be a poor choice of forum name. 


▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by Loki_Dog This message was authored by: Loki_Dog

Network still not fixed

Can anyone from Sky please update on when the issue will be resolved. We can now at last make calls but still have not network on data for internet or messages 

This message was authored by Johneď This message was authored by: Johneď

No connection

Not connected to network for 16hrs, getting voicemail from sky but can't access them HOW DO I CONTACT THEM?
This message was authored by Krystiarn This message was authored by: Krystiarn

Re: Mobile issues 11/04/24 Version 2

I can now make calls but my sky help number says the number is not recognised!!! It won't last long so I'm trying to phone about the issues we are all having 

come on sky sort it out !!! 

This message was authored by SkiJumper This message was authored by: SkiJumper

Re: Mobile issues 11/04/24 Version 2

Just adding my name to the list, can make phone calls but no internet access

Jedi
This message was authored by Gledz This message was authored by: Gledz

Re: Mobile issues 11/04/24 Version 2

I lost my signal last night around 5pm (11th) and still don't have a signal this morning. I've rebooted my phone and checked in settings and all looks OK. Can you advise when this will be fixed please. I can only use my phone on Wi-Fi which is no good outside of the house. Thanks.

This message was authored by JMDR21 This message was authored by: JMDR21

Re: Mobile issues 11/04/24 Version 2

This is the 2nd day in a row and frustrating as cannot message or check travel etc

What is going on and why are we not being made aware of this via email communications and what is being done about it ?

 

I sense compensation coming our way for the inconvenience

 

 

This message was authored by united2468 This message was authored by: united2468

Re: Mobile issues 11/04/24 Version 2

I still don't have access this morning!  Is it being sorted out?

This message was authored by John63 This message was authored by: John63

Re: Mobile issues 11/04/24 Version 2

Data is still not working this morning. It was down along with the ability to make calls for most of yesterday too. I am currently effectively paying £38 per month for a brick. This isn't the first time either, will strongly consider moving to another provider as this service just isn't reliable 

This message was authored by Chesterdraws This message was authored by: Chesterdraws

Re: Mobile issues 11/04/24 Version 2

I was driving from Bristol to Haverfordwest yesterday evening and was unable to make or receive calls. Good job I didn't break down! 

This message was authored by Mash3151 This message was authored by: Mash3151

Re: Mobile issues 11/04/24 Version 2

4g data still not working. 12/4 @ 0819. Having to network to other phones and wifi to use programmes and apps. 

This message was authored by united2468 This message was authored by: united2468

Mobile internet still not fixed!

I was aware of an issue with sky data services on the 11th April, but when I've gone to use my phone this morning, the issue still hasn't been resolved.

 

Is this the case form everyone?  Come on sky!

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