Mobile issues 11/04/24 Version 2

[KPSM]

Thanks, its worked.

[KPSM]

Thanks, it worked after switching off and restart of the phone.

[Lstarkey1985x]

I have paid my bill and it says my service is restored but it's not working 

[TB66]

Working now, with thanks to the engineers who resolved this. Hope everyone else has their service back soon.

[Mikep723]

My sky mobile also stopped making and receiving calls and texts this afternoon, it also had conditional call divert showing.  My mobile and my wife's have just started to work again, hopefully yours has too.

[caesarome]

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@Lstarkey1985x wrote:

I have paid my bill and it says my service is restored but it's not working 

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@Lstarkey1985x 

If you were late in paying the bill you will need to setup your payment method again.

If you were not late try rebooting your device.

[suepatti]

I've tried to enter discussion about this and it says I don't have access as the management have locked the discussion!!

what is going on? I still cannot make or receive calls on my mobile, since yesterday?

[Markyfranc1]

I am still unable to connect to the internet using mobile data. Haven't been able to call text or go online except on WiFi since this afternoon. Very disappointed that sky now say the issue is resolved when it clearly isn't   

[PandJ2020]

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@Lorraine+Elizabet wrote:

Just restarted my phone.  All working again.  But I will not be reinstating my direct debit. 

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That's not advised but I suspect you won't take my advice.

reinstate the DD and give notice to cancel if you are not 'in contract'.  If you are 'in contract' then you'll have to get Sky to agree to cancel your contract without early termination charges.

Refusing to pay won't end well.

[caesarome]

@Markyfranc1 

Have you switched your device off and then restarted it ?

[Scarpetta1011]

Yes all of us have

[Markyfranc1]

Yes ive tried switching it off and on and Resetting mobile data 

[nixy43]

No 4g still and cant call out or people call me. But check on line says everything is ok.? Has this been resolved fully or is there still issues?

[Smithylfc]

Mine is the same. I can't use anything on my phone other than the sky app which is weird

[MRB+1]

Mine isn't working either?