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Discussion topic: Mobile issues 11/04/24 Version 2

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This message was authored by Daniel0210 This message was authored by: Daniel0210

Mobile issues 11/04/24 Version 2

Posted by a Superuser, not a Sky employee. Find out more

Thread created for new mobile issues pm 11/04/24


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

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This message was authored by Daniel-F This message was authored by: Daniel-F Answer

Re: Mobile issues 11/04/24 Version 2

Posted by a Sky employee

Hello all,

 

Thank you so much for your continued discussions on this thread regarding recent issues with Sky mobile services.  As advised over the weekend, we have kept this thread open for discussion and to monitor and from what we have seen the network is now stable.  

 

Anyone still experiencing issues I'd like you to go to Sky Mobiles Service status and check your local area for any mast issues which may be ongoing just now as this would give the impression that a wider issue is still happening.  

 

If your local masts are appearing fine, you also have our full Sky Mobile help pages to solve any further issues with data, calls or texts here.

 

I am going to lock this thread down moving forward however should the above not solve your issues then please do reach back out on to community and share 🙂

 

Thank you all for your patience during this outage.

Daniel
Community Moderator

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This message was authored by Krystiarn This message was authored by: Krystiarn

My phone can’t accept calls or make calls

My phone can't make it receive calls so I can't phone sky for help

 

This message was authored by Toosh This message was authored by: Toosh

Re: My phone can’t accept calls or make calls

Hello, I have the same issue.  If someone calls me it says the number is invalid?  First call that failed for me was 15:39 and every call since. Could have been an issue earlier today but I've not had any earlier call attempts.

This message was authored by Lee127 This message was authored by: Lee127

Re: My phone can’t accept calls or make calls

I'm having the same problem. Called someone this morning and now can't make or receive calls. 

This message was authored by Toosh This message was authored by: Toosh

Re: My phone can’t accept calls or make calls

Meant to add that I can send and receive texts without any issues.

This message was authored by Krystiarn This message was authored by: Krystiarn

Re: My phone can’t accept calls or make calls

Yep that's it , it's been doing it on and off for days now and I'm waiting for hospital telephone appointments. Not on !! Can't phone anyone to ask as all our phones are sky phones. So frustrating x

This message was authored by Krystiarn This message was authored by: Krystiarn

Re: My phone can’t accept calls or make calls

So frustrating as there's no messaging option x

This message was authored by JanK1 This message was authored by: JanK1

Re: Unable to make or receive calls

I'm having the same issues as most in the community. I can't make or recieve calls at all. I keep getting a message saying i have dialled an invalid number. 

This message was authored by GaynorD This message was authored by: GaynorD

Re: My phone can’t accept calls or make calls

Having the same issue over the last few days.  If I restart my phone it seems to clear the issue temporarily but happens again.  My husband has cancer so it's really important that I have a working phone.

This message was authored by Krystiarn This message was authored by: Krystiarn

Re: My phone can’t accept calls or make calls

I'm so sorry , that's not good . You obviously need a phone x

This message was authored by Midgetgemzzzz This message was authored by: Midgetgemzzzz

Re: My phone can’t accept calls or make calls

I have the same issue it's really starting to drive me up the wall  and I live In Wiltshire and in a few days I'm going away and I have no way of keeping in touch with anyone if this carry on and I can't call sky for help 

This message was authored by Krystiarn This message was authored by: Krystiarn

Re: My phone can’t accept calls or make calls

Exactly 

so frustrating that if you have phone problems you can't get in touch. Ridiculous as they're one of the biggest companies in the world x

This message was authored by Nic505 This message was authored by: Nic505

Re: My phone can’t accept calls or make calls

Our household has found the same problem this evening, very annoying.

This message was authored by Toosh This message was authored by: Toosh

Re: My phone can’t accept calls or make calls

I tried to use virtual assistant and lost 20 minutes of my life I'll never get back going round and round in circles.  In the end was taken to guidance which said.....Switch it off and back on again.  I have been able to make and receive test calls, but as someone else already tried this only for it to fail shortly after, I have little to no confidence in the 'fix'.  Sky should at very least have some service message etc

This message was authored by CJA39 This message was authored by: CJA39

Re: My phone can’t accept calls or make calls

Same issue here in London this evening an ongoing intermittent issue this week. Sky, please fix this and/or publish information about the problem!

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