Discussion topic: Mobile delivery
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Message posted on 19 Oct 2025 11:10 PM
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Mobile delivery
I have pre ordered the phone and i have received the message from sky on 17th oct that i will get my phone by 18th October but I haven't received any phone. Even I haven't received any kind of update about my phone after that.
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Message posted on 20 Oct 2025 05:27 AM
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Re: Mobile delivery
@Priyanshu5
As we’re customers here we have no insight into current stock levels or any delivery timescales. The most up to date information (after credit checks are complete) on your particular order should become available at:
https://www.sky.com/help/articles/track-sky-order
When your order is ready you should get an email from Sky, and then another from the courier (in the UK that’s usually DPD) which should have details of your 1 hour delivery time slot.
Any orders for an iPhone 17 are likely to be delayed further due to the usual supply and demand issues. This happens every year when a new iPhone is launched.
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
Message posted on 20 Oct 2025 05:32 AM
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Re: Mobile delivery
As the 18th was a Sunday then what shows here:
https://www.sky.com/ordertracking
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Message posted on 20 Oct 2025 09:39 AM
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Re: Mobile delivery
@Priyanshu5 wrote:I have pre ordered the phone and i have received the message from sky on 17th oct that i will get my phone by 18th October but I haven't received any phone. Even I haven't received any kind of update about my phone after that.
What phone was it you got? When did you order it?
Message posted on 20 Oct 2025 09:41 AM
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Re: Mobile delivery
I ordered on 17 September
Message posted on 20 Oct 2025 09:45 AM
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Re: Mobile delivery
And what phone? I ordered my iPhone 17 on the 2nd October, was told on the phone 2 days ago it was stock issues and it would be today, or tomorrow at the very latest and I still haven't received an update on the app, I'm fuming as I don't think it'll come
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