Mobile data invisible

[mamasita+1980]

I cannot roll kobile data from my piggy bank to my sim card. I had my two children sim cards connected to my account and I can share data with them. My account is not visible. Anyone knows what the problem is please?

[caesarome]

@mamasita+1980 

Have you previously been able to access your mobile account via the app ?

[mamasita+1980]

Hi. Yes. I could roll data in all three sim cards. Recently, I cannot even see my account and im the account holder, only my children sim cards. I can roll on their ones. My one doesnt exist. I have data however I cannot even check how much data left.

[caesarome]

@mamasita+1980 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

[arcadeavenger]

Thanks for escalating this @caesarome . We’ve sent @mamasita+1980 an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours. Thanks, Becca.