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Discussion topic: Mobile account

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Avatar for LEE-SHAND
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This message was authored by: LEE-SHAND

Message posted on ‎14 Apr 2025 06:54 PM

Mobile account

Cannot access my mobile account on my sky app for my piggyback and mobile phone accounts that can be upgraded all I get on my sky app is my sky TV and broadband nothing on my mobile account no bill not anything
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Avatar for SKY1992bf
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This message was authored by: SKY1992bf

Message posted on ‎14 Apr 2025 07:03 PM

Re: Mobile account

Posted by a Superuser, not a Sky employee. Find out more

@LEE-SHAND  you need to link your mobile account to your tv account

 

see the link below

 

https://www.sky.com/help/articles/link-a-sky-id-to-your-sky-mobile-account


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Avatar for Brookes0712
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This message was authored by: Brookes0712

Message posted on ‎14 Apr 2025 11:16 PM

Re: Mobile account

This doesn't work it's happened to us, my sons type 1 and uses it as a medical device, we're away from home and he's ran out of data! In a real mess as sky closed and I can't add anymore on so. It getting any blood glucose reading!' 

followed instructions to link account, even though was there last night!

 

need help, how can I roll data when it's not showing in my account 

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Avatar for 63johnw
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This message was authored by: 63johnw

Message posted on ‎15 Apr 2025 06:14 AM

Re: Mobile account

Posted by a Superuser, not a Sky employee. Find out more

Hi @Brookes0712  if it's not letting you do it via your account or via the app then you need to call sky on 150 for help. 

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