App and website upgrades

[KCope]

For some reason I can't upgrade on the app or on the main website. 
I just get a technical error message. I tried phoning but only had an hour and obviously didn't get through. I've tried deleting and re downloading app. Any ideas? Picture of message I keep getting. 

 

[caesarome]

@KCope 

You will have to call about this of the website and app is doing the same tomorrow as there is no other way around it i'm afraid.

[CatMog]

I've been having the same issue since December, have tried upgrading on the app and website and tried calling but it stays on hold for too long and I don't have time ! 

[Gavbrown]

Same. Does it every time. They want you to go to a call centre to give you confusing info and make you sign up to something that isn't clear